Shipping & Returns

Shipping

Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items. Many items for sale are made to order and require 1-3 weeks to make. Products that are ready to ship will have this in the description.
International Shipping:
We ship to all countries and there are several shipping options to choose from. USPS First Class International mail is the most affordable option. This typically takes 14-45 days depending on the location. This shipping service does NOT come with full tracking info. We highly recommend upgrading to DHL Express shipping for all international orders. This service typically takes 2-7 business days to arrive, has full tracking info and will be insured. If you have any questions, please send us an email at alloydstudio@gmail.com
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Lost or stole packages:
ALLOYD Studio is not responsible for any lost, damaged or stolen packages once a product is shipped. 

Returns & exchanges

I gladly accept returns and exchanges
  • Contact me within: 14 days of delivery
  • Ship items back within: 21 days of delivery
I don't accept cancellations, but please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.